The top-down management of conflict in the workplace can be frustrating for everyone. Typically, conflict is addressed after things have gotten out of hand and the conflict is entrenched in the workplace. Your best employees have left and those embattled have dug in. Unresolved disputes weigh down your workplace’s productivity and the cost of conflict mounts. Individuals suffer but the biggest loser is the workplace itself.
The solution is to deal with workplace conflict before it escalates. Everyone in the workplace can be agents of conflict resolution with the right tool kit. This course, offered to individuals and to groups, is a guide to more efficiency in the workplace because conflict takes time but unresolved conflict takes more.
In the workplace, the broadest range of conflicts arises. There are daily interpersonal conflicts; important issues of workplace regulation, efficiency, productivity and safety; and issues of human rights. In this course, participants will explore the maze of statutes, rules, laws and conventions that offer conflict management options. Students will analyze the different models of dispute resolution and practice using various models and innovative methods to solve different kinds of problems. course description >>
This course fulfils the DCE elective requirement forYork University's Certificate in Dispute Resolution. Taken independently, students will receive a Certificate of Completion in Workplace Conflict Management from York University. In conjunction with the Workplace Fairness Institute (WFI), this course will pre-qualify students to take the WFI certification seminar to become a Workplace Fairness Analyst. Students who enroll in the WFA Certification training will receive a $100 discount on the cost of the course (including materials). To learn more about our Special Group Rates, Customized Training, In-house Classes, please contact us at 416-736-5616.
CERTIFICATE: Students receive a certificate from York/WFI.
PLACE: Atkinson Bldg, 4700 Keele St. East, York University. Groups may negotiate in-house classes.
TIME: 9:30 am - 4:30 pm.
DATE: July 24 - 31st 2013 (weekdays only for 5 days)
COST: $1300.00 + taxes. For group rates: 416-736-5616.
NOTE: To become a certified Workplace Fairness Analyst (WFA), there is an additional one-day class, discounted.
CONTACT: firstname.lastname@example.org or 1-855-900-YORK